Privacy Policy

ScholarSurge is a brand owned and operated by ScholarSurge Media Inc., a corporation registered in the Province of British Columbia, Canada. Throughout this Privacy Policy, "we," "us," "our," and "ScholarSurge" refer to ScholarSurge Media Inc.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website scholarsurge.co (the "Site"), engage with our marketing services, or otherwise interact with us.

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services.

We collect several types of information from and about users of our Site and services:

Information You Provide Directly

We collect information you voluntarily provide when you:

• Fill out our contact form (name, email, phone number, school/company name, location, message)
• Book a free Enrollment Audit (calendar booking details, school information, role)
• Subscribe to our newsletter (email address)
• Engage our services as a client (business and financial information necessary to deliver services)
• Communicate with us via email, phone, or other channels

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and usage:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, click patterns
• Referring website (where you came from)
• Device identifiers and screen resolution
• Date and time of visits

We collect this information using cookies, web beacons, and similar tracking technologies (see Section 7 for details).

Information from Third-Party Sources

We may receive information about you from:

• Calendly (for audit bookings)
• Email service providers (for newsletter delivery and campaign performance)
• Analytics providers (Google Analytics, Meta Pixel, TikTok Pixel) for traffic and conversion data
• Social media platforms when you interact with our content
• Public sources such as company websites and LinkedIn profiles used for B2B outreach

We use your information for the following purposes:

• Provide, operate, and maintain our Site and services
• Respond to inquiries and provide customer support
• Schedule and conduct Enrollment Audits and client meetings
• Deliver marketing services to our clients (running ads, managing campaigns, automation)
• Send newsletters, marketing communications, and product updates (only with your consent)
• Send SMS notifications and alerts (only with your express consent — see Section 5)
• Personalize your experience and improve our Site
• Analyze usage patterns to improve our services
• Detect, prevent, and address technical issues, fraud, or illegal activity
• Comply with legal obligations and enforce our agreements
• For business transactions such as mergers, acquisitions, or asset sales

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who help us operate our business, including:

• Calendar booking platforms (Calendly)
• Email service providers (ConvertKit, Mailchimp, or similar)
• SMS providers (Twilio or similar)
• Customer relationship management (CRM) tools
• Analytics providers (Google Analytics, Meta, TikTok)
• Web hosting and infrastructure providers
• Payment processors (for clients only)

These service providers are contractually required to protect your information and use it only for the specific purpose we hire them to perform.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, including responses to subpoenas, court orders, or government investigations.

Business Transfers

If ScholarSurge Media Inc. is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

With Your Consent

We share information in any other situation only with your explicit consent.

If you have opted in to receive SMS notifications and alerts from ScholarSurge:

• Message frequency varies based on your interactions with us and our services
• Message and data rates may apply (charged by your mobile carrier)
• You may text "HELP" at any time for assistance
• You may reply "STOP" to any message to unsubscribe immediately and at no cost
• Once you unsubscribe, you will not receive further SMS communications unless you re-opt in

We use Twilio (or a similar A2P 10DLC-compliant SMS provider) to deliver SMS messages. Your phone number and consent records are stored securely and used solely for the communications you have authorized.

We will never sell, rent, or share your phone number with third parties for their marketing purposes.

If you have opted in to receive marketing emails from us:

• You will receive periodic emails containing newsletters, product updates, industry insights, and offers
• Every marketing email contains an "Unsubscribe" link at the bottom
• Clicking unsubscribe immediately removes you from all marketing email lists
• Transactional emails (such as audit confirmation, billing notices, or service updates for active clients) will continue regardless of marketing opt-out, as these are necessary for our service delivery

We comply with CAN-SPAM (US), CASL (Canada), and GDPR (EU) requirements for email marketing.

What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, analyze usage, and deliver personalized content.

Types of Cookies We Use

Strictly Necessary Cookies: Required for the Site to function. These cannot be disabled.

Analytics Cookies: Help us understand how visitors use our Site (Google Analytics, Meta Pixel, TikTok Pixel).

Marketing Cookies: Used to deliver relevant advertisements and measure ad campaign effectiveness across platforms.

Functional Cookies: Remember your preferences and personalization choices.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• See what cookies are stored
• Delete cookies
• Block third-party cookies
• Block all cookies

Note that disabling cookies may impact your experience on our Site and limit functionality.

Third-Party Tracking

We use the following third-party tracking technologies:

• Google Analytics 4 (web analytics)
• Meta Pixel (Facebook/Instagram advertising)
• TikTok Pixel (TikTok advertising)
• LinkedIn Insight Tag (LinkedIn advertising and analytics)

These tools may collect information about your interactions with our Site and other sites you visit. You can opt out of many advertising tracking practices at:

• Google Ad Settings: adssettings.google.com
• Meta: facebook.com/ads/preferences
• Network Advertising Initiative: networkadvertising.org/choices

We retain your information for as long as necessary to:

• Provide the services you have requested
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

Specific retention periods:

• Contact form submissions: 24 months after last interaction
• Newsletter subscribers: Until you unsubscribe, plus 90 days for compliance records
• Active client data: Duration of engagement plus 7 years for business and tax compliance
• Marketing analytics data: 38 months (Google Analytics default)
• SMS consent records: 4 years after opt-out (TCPA compliance)

After these periods, your data is securely deleted or anonymized.

Depending on your location, you may have the following rights:

For All Users

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw consent for SMS messages by replying STOP

For Canadian Residents (PIPEDA)

• File a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca)
• Access and correct personal information held by us

For California Residents (CCPA/CPRA)

• Know what categories of personal information we collect
• Request deletion of personal information
• Opt out of the sale or sharing of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights
• File a complaint with the California Privacy Protection Agency

For European Union Residents (GDPR)

• Right to access, rectify, and erase personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with your local data protection authority

How to Exercise Your Rights

To exercise any of these rights, email us at privacy@scholarsurge.co with:

• Your name and contact information
• The specific right you wish to exercise
• Verification of your identity (we may request additional information to confirm your identity)

We will respond within 30 days for most requests, or as required by applicable law.

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

While our clients are K-12 schools that serve children, we deliver our services to school administrators and decision-makers — not to students directly. Information about students is handled by the schools themselves under their own privacy policies and applicable laws (FERPA in the US, etc.).

If you believe we have collected information from a child under 16, please contact us immediately at privacy@scholarsurge.co and we will delete the information.

ScholarSurge Media Inc. is based in British Columbia, Canada. Our service providers may be located in the United States, the European Union, and other countries.

When your data is transferred outside of your home country, we take measures to ensure adequate protection, including:

• Using service providers with appropriate data protection standards
• Implementing Standard Contractual Clauses where required
• Complying with applicable cross-border transfer requirements

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for data in transit
• Encrypted databases for stored data
• Access controls limiting who can view your information
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we use reasonable measures to protect your information, we cannot guarantee absolute security.

If we become aware of a data breach that affects your personal information, we will notify you in accordance with applicable laws.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to read the privacy policies of any website you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes:

• The "Last Updated" date at the top of this page will be revised
• We will notify you via email (if we have your address) or prominent notice on our Site
• For significant changes, we may require renewed consent

We encourage you to review this policy periodically.

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

By Email:
privacy@scholarsurge.co

By Mail:
ScholarSurge Media Inc.
Privacy Officer
202-15388 24th Avenue
Surrey, BC V4A 2J2

We will respond to all inquiries within 30 days.